About return

Q1 : What is your return policy？

A: Please click on the link below https://www.ritfitsports.com/pages/return-policy  to look through our return policy，thanks.

 

Q2: I received a damaged or defective product. How can I apply for a return？

A: If the product has serious scratches, damage, or signs of use, or if the packaging is severely damaged, please send email to our customer service team at [e-mail] to initiate a return and refund. The seller will cover the return shipping costs.（Contact customer service with your order number and photos/videos of the damage. The seller will review and initiate a refund or exchange depends on the damage.）

Note: If the packaging is damaged or opened upon receipt, please take photos or videos and send them to us when you apply for a return.

 

Q3: How can I apply for a refund if I accidentally ordered the wrong size or if I don't like it？

A: If returning due to personal reasons (e.g., dislike, wrong size), ensure the product is unopened and in original packaging. The buyer should cover the return shipping costs.

Note: If the packaging is damaged or opened upon receipt, please take photos or videos and send them to our email [e-mail] when you apply for a return.

Q4: I want to cancel my order, what should I do？

 

A: Please cancel the order within 12 hours by contacting customer service（phone or email）. If the order has not been shipped yet, we will immediately cancel the order and provide a full refund. Your refund will be returned to your original account within 1-3 days.

If the order has already shipped, email us at [e-mail] to request an interception. Please note that the buyer is responsible for return shipping costs, and the seller will issue a refund once the returned goods are received.